SNL Online Student FAQ
Problems with Blackboard? Need help printing course pages? Can't login to your wiki? The answers are here!
- Accessing Course
- Blackboard
- Blogs
- Books
- Course Materials
- How To Take A Course
- Office 2007
- Pop-up Blocker
- Printing
- Software
- Student Support
- Tech Help
- Tech Requirements
- Video
- Wiki
- Word
Accessing Course
Where’s my course?
You can login to your course in Blackboard at http://oll.depaul.edu with your Campus Connect username and password. Please do NOT insert "www" into this URL; it will take you to an access portal that only allows part of your course to be viewed. If you do not have your Campus Connect login credentials, please call DePaul's Technology Support Center (TSC) at 312-362-8765. The TSC will be able to assist you with your Campus Connect login credentials. We recommend that you login to your course several days before it begins during preview week, so that you can be sure your username and password are correct.
Please download and read the New To Online guide.
Why am I not in my course?
It's usually a problem with registration. E-mail snlonline@depaul.edu or call us at 1-866-SNL-FORU.
Blackboard
Using Internet Explorer 8 with Blackboard
Your Blackboard course may not display properly with IE 8. Click here for easy directions to fix the problem.
How do I use Blackboard?
ITD offers hands-on training and extensive documentation. Click here for Blackboard 8 training and other resources. The URL is: http://www.itd.depaul.edu/website/blackboard8.asp
How do I collect posts in Discussions?
Click here for an interactive tutorial.
Why can't I post to the discussion?
There are certain browser and operating system combinations that cause problems in the previous edition of Blackboard. There are instructions to solve the problem in the Technical Help page in every SNL Online course. Click here to go directly to the Technical Help page and read Using Blackboard with Internet Explorer 7 on Vista.
Why do I get an error when I try to upload my assignment?
Firefox 3 (beta) for Windows Vista/XP and Internet Explorer 8 Beta users may receive an error "Please enter a valid file" when trying to submit a file through the Assignment Tool. Use Firefox 3.0.6 (or later), Internet Explorer 6 or Internet Explorer 7 when accessing Blackboard.
To check your version of Firefox, click Help>About Mozilla Firefox.
How do I get instructor feedback in the Grade Center?
Click here for a quick interactive tutorial.
What are some known issues with Blackboard?
See Blackboard known issues and their solutions at:
http://www.itd.depaul.edu/website/faculty/TechnologyTools/Blackboard/KnownIssues.asp
Blogs
How do I join the course blog?
Click here to download a how-to-join guide at:
http://snlonline.depaul.edu/tutorials/wikiPrintTutorials/joinBloggerTutorial.pdf
Books
Where do I buy my books?
You can order your books at http://www.mbsdirect.net Please note: books for SNL online
courses are not available at the on-campus bookstore.
Please download and read the New To Online guide.
How do I buy books at MBS Direct?
Click here for a step-by-step interactive tutorial created by SNL Online. It can also be found at:
http://snlonline.depaul.edu/multimedia/howtobuybooks/howtobuybooks.html
Course Materials
Where’s my course study guide?
SNL Online materials are now fully integrated into the online course; the study guides have been discontinued.
How do I print my syllabus and course pages?
There are directions at the top of the assignments, schedule, syllabus, Module One, and Technical Help pages. Usually it's as simple as:
To print any page in the course, right-click (control-Click for Mac) on the right-hand side of the page and choose Print.
Firefox users can use these resources:
Tutorials for PC
http://snlonline.depaul.edu/tutorials/firefoxPCPrintTutorial/firefoxPCPrintTutorial.html
http://snlonline.depaul.edu/tutorials/firefoxPCPrintTutorial.pdf
Tutorials for Mac
http://snlonline.depaul.edu/tutorials/firefoxMacPrintTutorial/firefoxMacPrintTutorial.html
http://snlonline.depaul.edu/tutorials/firefoxMacPrintTutorial.pdf
Why don't I get e-mail from my instructor?
It's usually a problem with registration. E-mail snlonline@depaul.edu or call us at 1-866-SNL-FORU.
You should also update your preferred e-mail address on Campus Connect at https://campusconnect.depaul.edu. After you login, click on Demographic Portfolio > E-mail addresses to update your preferred e-mail address.
If you change your e-mail address, be sure to update Campus Connect and notify us at snlonline@depaul.edu so that we can update our databases and e-mail lists.
How To Take A Course
How can I learn to take an SNL Online course?
Click here to view an interactive tutorial showing how to take an online course.
The URL is: http://snlonline.depaul.edu/snlOnlineOrientation/snlOnlineOrientation.html
Office 2007
I have Office 2003 and I cannot open Office 2007 files. What should I do?
Click here to get Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats at http://preview.tinyurl.com/ykums3 This converter will let you open Office 2007 files using Office 2003.
Or Google “Microsoft Office Compatibility Pack” to find and download the converter.
Where can I buy Office 2007?
DePaul students can get discounted software at e-academy:
http://discounts.depaul.edu/electronics/eacademy.html
What do I need to verify my eligibility to buy sofware from e-academy?
An e-mail address that has a DePaul domain, like:
- jstudent@mail.depaul.edu
- jstudent@students.depaul.edu
Need more help? Please contact Vivek Raju at vivek.raju@e-academy.com
Where can I get Office 2007 training?
Go to ITD at http://www.itd.depaul.edu/website/office2007.asp to sign up for training and review quick guides.
Pop-up Blocker
How do I disable my pop-up blocker?
Go to https://host.softworks.ca/Agate3/blocker/disable-blockers.htm for directions. Or contact TSC at TSC@depaul.edu or 312-362-8765.
Printing
How do I print my syllabus and course pages?
There are directions at the top of the assignments, schedule, syllabus, Module One, and Technical Help pages. Usually it's as simple as:
To print any page in the course, right-click (control-Click for Mac) on the right-hand side of the page and choose Print.
Firefox users can use these resources:
Tutorials for PC
http://snlonline.depaul.edu/tutorials/firefoxPCPrintTutorial/firefoxPCPrintTutorial.html
http://snlonline.depaul.edu/tutorials/firefoxPCPrintTutorial.pdf
Tutorials for Mac
http://snlonline.depaul.edu/tutorials/firefoxMacPrintTutorial/firefoxMacPrintTutorial.html
http://snlonline.depaul.edu/tutorials/firefoxMacPrintTutorial.pdf
Software
Where can I buy discounted software?
DePaul students can get discounted software at:
http://discounts.depaul.edu/electronics/eacademy.html
What do I need to verify my eligibility to buy sofware from e-academy?
An e-mail address that has a DePaul domain, like:
- jstudent@mail.depaul.edu
- jstudent@students.depaul.edu
Questions? Please contact Vivek Raju at vivek.raju@e-academy.com
Student Support
Where can I get Writing help and other student resources?
There is a Student Support page in every SNL Online course. It's also available at:
http://www.snlonline.depaul.edu/CourseMasters/StudentSupport.html
Tech Help
Where can I get help?
There's a Tech Help page in your course; the link is on the left-hand navigation menu. You can go there directly at: http://www.snlonline.depaul.edu/CourseMasters/TechnicalHelp.html
Or contact the Technology Support Center:
-
Phone - 312-362-8765 (M-T 8:00am to 8:00pm, F 8:00am to 5:00pm, Sat 8:00am to 4:00pm, Sun Noon to 4:00pm. The TSC is closed during all university holidays)
-
Ticket - Submit a case ticket through Campus Connect. Go to http://www.snlonline.depaul.edu/HowtosubmitacaseinCampusConnect.pdf and read instructions to access the ticketing system.
- E-mail - TSC@depaul.edu
Tech Requirements
What kind of computer do I need to use Blackboard?
SNL Online lists the technical requirements for taking an SNL Online course at:
http://www.snlonline.depaul.edu/Prospects/technical_requirements.asp
Video
Why can't I see the videos in my course?
Most likely you don't have the required Flash Player installed. Download and install the required Flash player at: http://www.adobe.com/products/flashplayer/ After you've installed the player, restart your computer; you should be able to see the videos. If you need help installing Flash player contact TSC at TSC@depaul.edu or 312-362-8765.
I have the Flash Player and still can't see the videos; now what?
Make sure you have the current Flash Player. If you do and can't see the videos, contact your instructor.
Wiki
Where can I get answers for my wiki questions?
Wiki FAQ for Students at: http://snlonline.depaul.edu/studentWikiFAQ02.html
Word
I have Office 2003 and I cannot open Office 2007 files. What should I do?
Click here to get Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats at http://preview.tinyurl.com/ykums3 This converter will let you open Office 2007 files using Office 2003.
Or Google “Microsoft Office Compatibility Pack” to find and download the converter.